Your critical service may be outsourced — but the responsibility is still yours. Outsourcing in the financial sector is rapidly increasing: Cloud services, SaaS platforms, software developers, external data centers, third-party support providers…
Yet every external service introduces operational, financial, or reputational risk. And the regulation is crystal clear: Even if the service is outsourced, the control must remain in-house.
We Often Hear:
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“We have more and more vendors, but nobody knows who signed what or gave which access.”
→ A full supplier inventory is created, and contract structures are reviewed. -
“Some of our vendors are critical, but we never track their performance.”
→ KPI and KRI systems are established for service level monitoring. -
“During audits, we can’t even tell which vendor has access to which data.”
→ A data processing and access map is developed for critical vendors. -
“We have a disaster plan—but do our vendors have one too?”
→ Vendors’ business continuity and security plans are assessed. -
“Turns out we didn’t even have audit rights for some services.”
→ Contracts are reviewed, and governance safeguards are strengthened.
What We Do
Through our Information Systems Supplier Risk & Governance Services, we strengthen your vendor relationships with a governance model that is transparent, auditable, and sustainable.
1. Supplier Asset & Risk Analysis
The first step is to make hidden risks visible:
- Classification of IS third-party vendors (critical / non-critical)
- Analysis of vendors’ operational processes and systems access
- Risk profiling across operational, cybersecurity, and legal dimensions
- Mapping of dependencies and embedded risks between your company and its vendors
- Identifying vendors subject to audit obligations under regulations
2. Supplier Governance Model
External services can be managed with internal-level discipline:
- Governance framework aligned with supplier lifecycle (selection, approval, monitoring, renewal)
- Definition of SLAs, KRIs, KPIs, audit rights, and assurance mechanisms
- Integration of strategic and regulatory clauses into contracts (access, continuity, security, exit terms)
- Dedicated monitoring and evaluation frameworks for critical suppliers
3. Performance, Assurance & Sustainability
An unmanaged supplier isn’t just a cost—it’s a risk:
- Monitoring dashboards and performance indicators for suppliers
- Periodic evaluation meetings and structured feedback processes
- Reviewing business continuity and disaster recovery plans from the supplier’s perspective
- Continuity scenarios in the event of vendor transition or termination
- Compliance checks aligned with BRSA, CMB, CBRT, MASAK regulations
- If required, conducting independent assurance audits aligned with GDS 3402, ISAE 3402, SOC 1/2/3 for critical service providers
What You’ll Walk Away With:
Comprehensive IS vendor risk deliverables for your organization:
A complete and updated inventory of all IS vendors with a risk matrix
Contract and service assessment reports
Data access and processing maps for key suppliers
A governance framework including SLA, KPI, KRI and monitoring models
Strategic contract recommendations (assurance, audit, exit clauses)
A vendor performance monitoring system and dashboard setup
